Senior Cards Operation

Company description

Business Global HUB is a young company, with a team of more than 120 experts, offering back-office and customer support related services. We are working with multiple worldwide partners who serve together more than half a million customers.

One of the main services Business Global Hub is offering is performing a wide range of Know Your Customer (KYC) related activities, a process that is vital for companies working in the financial industry. Our company has put together a complex team that is specialized in KYC processes and combating money laundering and terrorism financing. Furthermore, we have a highly skilled customer support team that is trained to meet the high expectations of well-informed customers of companies working in the financial industry. This team can offer customer support for customers of all tiers, from basic help desk to ones requesting expert product and service support. Our KYC and customer support services are available worldwide, in languages such as English, Spanish, French, and Russian

We aim to take care of all back-office activities, so companies can further concentrate on their core activities and growth journey. Our services are cost-efficient, delivered at top quality, and are insured by the best professionals in the market with years of experience in the financial banking industry.

  • City: Bucharest
  • Education level: Qualified
  • Department: Cards
  • Languages: English
  • Career level: Senior
  • Job type: Full Time
  • Industry: Banking/Financial Services
  • Number of open roles: 1

Ideal candidate

  • Responsible person;
  • Affinity for teamwork;
  • Results oriented person;
  • Experience in the field for at least 3 years;
  • Relevant bank experience, especially in cards fraud monitoring;
  • Analytical skills, initiative, and resolution ability;
  • Communication skills;
  • Studies in financial field represented an advantage;
  • Advanced English (written and spoken).

Job description

  • Analyze and investigate real-time fraud alerts;
  • Identify, track, and combat incoming fraud attempts;
  • Monitor authorizations according to fraud prevention parameters;
  • Manage Fraud and Disputes records and databases;
  • Identify fraud patterns, receive, and manage fraud complaints and fraud cases;
  • The role requires you to be able to work individually whilst also collaborating with others to identify and highlight suspicious patterns in fraud behavior;
  • Handle cardholder’s disputes related with their transactions performed through cards: initiating dispute procedures and closing the chargebacks cycles, according to MasterCard Rules & Regulations and internal procedures in force;
  • Constantly update and implement fraud and chargeback internal procedures, according to the working environment and processing regulations;
  • Identify, solve and follow up on problems occurred in the Cards Department activities, ensure support to all related departments involved;
  • Execute projects tasks and actively participate to the development of the Fraud modules;
  • Interact with co-working third parties in view of solving operational problems;
  • Develop and prepare reports to provide management with accurate records of fraudulent activity that may include potential losses for client or institution, and recoveries;
  • Ensure and monitor compliance with applicable laws and regulations regarding debit card issuing;
  • Read, understand, and implement MasterCard requirements related to Disputes and Fraud Management activity;
  • Ensure monitoring of how outsourced service providers comply with the provisions of their contracts;
  • Applying the knowledge and expertise accumulated to identify and find solutions to solve the received requests.

Are you the new colleague we are looking for?

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Business Global Hub