Customer Support Agent
Business Global HUB is a young company, with a team of more than 120 experts, offering back-office and customer support related services. We are working with multiple worldwide partners who serve together more than half a million customers.
One of the main services Business Global Hub is offering is performing a wide range of Know Your Customer (KYC) related activities, a process that is vital for companies working in the financial industry. Our company has put together a complex team that is specialized in KYC processes and combating money laundering and terrorism financing. Furthermore, we have a highly skilled customer support team that is trained to meet the high expectations of well-informed customers of companies working in the financial industry. This team can offer customer support for customers of all tiers, from basic help desk to ones requesting expert product and service support. Our KYC and customer support services are available worldwide, in languages such as English, Spanish, French, and Russian
We aim to take care of all back-office activities, so companies can further concentrate on their core activities and growth journey. Our services are cost-efficient, delivered at top quality, and are insured by the best professionals in the market with years of experience in the financial banking industry.
- City: Bucharest
- Education level: Qualified
- Department: Customer Support
- Languages: English
- Career level: Senior
- Job type: Full Time
- Industry: Banking/Financial Services
- Number of open roles: 1
- Able to troubleshoot, interpret information and find solutions to difficult problems;
- Excellent verbal and written communication skills;
- At least 1 year experience in customer support
- Able to operate in a high pressured environment;
- Fluent in Spanish;
- Previous experience in a customer support field would be a significant advantage.
- We seek open-minded, professional and friendly individuals to provide our clients with an amazing customer experience;
- Being able to interpret and resolve complaints in a professional and timely manner is critical for this position – if you think you’re a ‘people whisperer’ then we definitely want to talk to you!
- Our Customer Support Team must deliver fast, high quality and conversational support to clients from all over the world;
- As a Customer Support Agent you will be responsible for handling customer queries about the products and services the company offers. Regular company updates and information will be provided by your supervisor, but it will be your responsibility to ensure your knowledge is always up to date.